Cancellation Policy

At Hopnest Retreats, we understand that plans can change. Below is our cancellation policy detailing how refunds are processed based on when you notify us of a cancellation.

1. Notice Periods & Refunds

Refunds are calculated based on the number of days notice given in writing before your scheduled arrival date (check-in time is considered 3:00 PM on the day of arrival):

• 4 weeks (28 days) or more notice: Full (100%) refund of all booking fees paid.
• 2 to 4 weeks (14 to 28 days) notice: 50% refund of all booking fees paid.
• Within 2 weeks (less than 14 days) notice: No refund.

2. How to Request a Cancellation

All cancellation requests must be sent in writing to Elizabeth at hello@hopnestretreats.co.uk.

The notice period is calculated from the date and time your cancellation email is received by us.

3. Date Transfers

If you need to transfer your booking to a different date:

• Date transfers are permitted free of charge if requested 4 weeks (28 days) or more before arrival, subject to date availability and rate differences.
• We do not permit date transfers within 4 weeks of arrival.

4. Adverse Weather & Off-Grid Stays

As an outdoor glamping experience, Hopnest operates off-grid. Stays will go ahead in standard British weather conditions (such as rain or wind). We do not offer refunds or transfers for inclement weather.

In the extremely rare event of severe, hazardous weather warnings (such as extreme storm warnings deemed unsafe by Hopnest Retreats), we will contact you to reschedule your stay or offer a full refund.

5. No-Shows

If you fail to arrive for your stay without notifying us in writing, your booking will be cancelled as a "no-show" and no refund or transfer will be issued.